Journal of Research in Educational Systems

Abstract The purpose of this study was to identify the factors affecting organizational agility for model modeling in Khorasan Razavi Cultural University. The main method of this study is survey method which was done by questionnaire and analyzed by SPSS software, LISREL software and various statistics. In Khorasan Razavi Cultural University, according to the statistics of Khorasan Razavi Planning Organization, there were 337 people. Using Krejcie and Morgan table (1970), 181 stratified random sampling was selected as the subjects. That is, in order to further generalize and avoid The sample size of 200 questionnaires was distributed among 200 subjects. Statistical data were distributed to 200 subjects. Data collected through maxqda software in qualitative section and interview analysis, effective factors were determined and then finalized on the basis of confirmatory factor analysis. It is also influenced by agility factors at university including: organizational factors (structure, delegation, organizational culture); strategic factors (quality improvement, teaching and research policies, technology development); human factors (managers, staff, faculty) Are . Thus, while developing the final model of organizational agility at Khorasan Razavi Khorasan University, the degree of fitness of the proposed model was determined and its fit was approved. The results of t-test also showed that the status of components and dimensions of organizational agility in Farhangian University is in desirable condition.

Abstract Paying attention to Total Quality Management in service organizations, especially universities, is vital. Hence, Payam Noor University, as an important institute of Higher Education, is required to continuously receive feedback from students, assess it and evaluate the training quality. Periodical quality assessment of training services is of high significance in continuously determining and enhancing the training quality. The subject of this research is regarding on the evaluation of the training quality at the Central Payam Noor University of Talesh. In order of assessing the training quality as deemed by students, the SERVQUAL model (Parasuraman et al. 1988) has been employed. The study uses a descriptive methodology and regarding data collection, it utilizes a survey method; it is also an applied research, objective-wise. The mentioned model has investigated the five of dimensions of reliability, responsiveness, assurance, empathy, and tangibles, based on the GAP ANALYSIS MODEL, as viewed by students at the Central Payam Noor University of Talesh. The stratified random sampling has been carried out with 124 samples. Also, T-test and Friedman Test methods have been used for this study. Study results indicated that the widest gap was related to the tangibles and the narrowest ones were related to the dimensions of assurance and empathy. Based on the Friedman Test, the dimensions of assurance, responsiveness and empathy were of the highest priorities. In the end, based on students’ viewpoints, some suggestions are made regarding enhancing the quality of training services, using some statistical analyses.